Aquarius Adult World takes your satisfaction with us as a company, as well as our products very seriously. Because of this we offer what we feel is a correct Hassle Free Return Policy. We make it easy for you and reply to every email relating to customer service issues within 24 hours, most times even sooner. We only ask that you please let us know of any such issues Via Email within 72 hours of receipt of your item(s) and we will Issue a Quick Easy refund to the original payment method. We strive to make this Fast and as Worry Free as we can. Please note that processing times through payment company will vary but we will get the process started as soon as you notify us of the need to return an Item. We also give you, our valued customer the option of a replacement of same item, OR another item of equal or slightly greater value. Your choice. Out of fairness we ask that notification doesn’t occur days and even weeks after the 72 hour period. In most cases we will not even ask you to ship the original item back. It’s that easy.